Refund policy

At Astro Design Inc., every product in our showroom is selected and ordered specifically for you. Because of the custom nature of our retail offering, we ask that you review the following policy before placing an order. This policy applies to retail showroom purchases only and does not apply to design contracts or project agreements.

Ordering

We do not currently sell products online. Our team is available to guide you through product selection and confirm all order details before purchase.

Special Orders

All retail items are special order and are non-refundable. Select items may be considered for return within 7 days of pickup or delivery. Approved returns are subject to restocking fees and freight charges.

Order Cancellations

Orders may be cancelled within 24 hours of being placed. After this window, orders are considered final.

Deposits and Payment

All orders require a 50% deposit at the time of purchase. The remaining balance is due when all goods have been received in our warehouse.

Order Arrival and Pickup

Order arrival dates are based on the vendor's estimated timelines and are outside of Astro Design's control. Once you are notified that your order has arrived, arrangements for pickup or delivery must be made within 7 days. Orders held past 30 days are subject to a storage charge of $75 per skid, per month.

Delivery

Delivery fees vary based on order type and delivery location. Our team will confirm delivery costs with you at the time of purchase.

Damages

Any damages must be reported within 48 hours of pickup or delivery. We encourage you to inspect your order promptly upon receipt.

Product Defects and Warranty

Product defects are covered exclusively by the manufacturer's warranty. Labour and damage claims are not covered by Astro Design Inc.

Questions

Our showroom team is happy to walk you through any of these terms before you place an order. Visit us at 1818 A Woodward Drive, call (613) 749-1902, or email contact@astrodesigninc.com.